Support & Help

Get assistance with your agents, report issues, or request new features.

Contacting Support

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EST.

Email Support

For general inquiries, billing questions, or minor agent modifications, email support@kantaswara.com.

Emergency Engineering Hotline

If your production agent goes offline or hallucinates severely, Enterprise tier customers have access to a 24/7 dedicated engineering hotline provided during onboarding.

Reporting Issues

When reporting a bug or an unexpected agent response, please provide the following information to help our AI Solutions Team diagnose the problem quickly:

Call ID: Found in the Calls & Analytics section of your dashboard.
Timestamp: Approximate time during the call when the issue occurred.
Expected Behavior: What you expected the agent to say or do.
Actual Behavior: What the agent actually said or did.

Service Level Agreements (SLA)

We guarantee a 99.9% uptime for the core telephony and routing infrastructure. Due to the probabilistic nature of Large Language Models, we cannot guarantee zero hallucinations, but our prompt engineering teams guarantee a response time of less than 24 hours to address and patch any reported prompt-drift issues for Enterprise customers.