Integrations Overview
Connect KantaSwara to your existing business tools to create powerful, automated workflows.
Supported Integration Categories
Customer Relationship Management (CRM)
Sync leads, update contact records, and log call summaries automatically.
- Salesforce: Native integration via Salesforce Connected Apps.
- HubSpot: Connect via OAuth to create/update contacts and deals.
- Zoho CRM: Read and write leads directly during active calls.
Calendar & Scheduling
Allow your AI to check your real-time availability and book appointments on the spot.
- Google Calendar: Direct calendar access for scheduling.
- Outlook / Office 365: Enterprise calendar integration.
- Calendly: Trigger scheduling links via SMS if a direct booking isn't possible.
Communication (Email & SMS)
Send follow-up materials or confirmation messages after a call concludes.
- Twilio SMS: Send text messages during or after a call.
- SendGrid: Dispatch follow-up emails containing quotes or brochures.
Custom APIs & Webhooks
For proprietary internal systems, KantaSwara supports generic webhook dispatches and REST API polling.
- Pre-Call Webhooks: Fetch user data based on Caller ID before answering.
- In-Call Function Calls: Hit your custom REST endpoints mid-conversation (e.g., checking inventory).
- Post-Call Webhooks: Receive a JSON payload containing the transcript and call summary the moment a call ends.
How to Connect: Integration setup is managed by the AI Solutions Team during your onboarding phase. You will be prompted to provide API keys or complete OAuth flows via secure links.