Features
Explore every major capability that powers the KantaSwara platform, designed to deliver enterprise-grade AI voice solutions.
AI Voice Agents
Our core offering is highly intelligent, conversational AI Voice Agents that engage customers in natural, human-like dialogue. These agents handle interruptions gracefully, recognize intent, and navigate complex conversational flows to achieve specific business goals like qualifying leads or resolving support issues.
Knowledge Base Integration
Ground your AI agents on your proprietary data. Upload documents (PDF, DOCX, TXT), link website URLs, or add raw text to the Knowledge Base. KantaSwara processes and vectors this data, ensuring your agents answer questions accurately based solely on the information you provide, mitigating hallucinations.
Workflow Automation
Beyond just talking, KantaSwara agents take action. Through Workflow Automation, agents can execute tasks during or after a call—such as sending a follow-up SMS, checking database availability, or routing the call to a human agent if a specific condition is met.
Prompt Engineering & Guardrails
The KantaSwara AI Solutions Team designs intricate prompts that define the agent's persona, tone, and strict conversational boundaries. Security guardrails prevent the AI from discussing competitor products, offering unsanctioned discounts, or deviating from the core objective.
CRM & Calendar Integration
KantaSwara integrates with major CRMs (Salesforce, HubSpot, Zoho) and calendar providers (Google Calendar, Outlook). Agents can query CRM records in real-time to personalize conversations and instantly book appointments based on real-time availability.
Advanced Analytics & Call Logs
Monitor performance through the comprehensive Analytics Dashboard. Access detailed metrics including call volume, average duration, success rate, and outcome dispositions. Every interaction includes a full transcript and audio recording for QA and compliance.
Billing & Usage Management
Transparent billing allows organization administrators to track Voice Minute usage in real-time, view past invoices, manage subscription tiers, and securely update payment methods directly from the dashboard.
Team Management & Security
Invite multiple team members to your organization and assign specific roles (Admin, Manager, Viewer). Our platform is built on a multi-tenant architecture with strict data isolation, encryption in transit and at rest, and detailed audit logs tracking all user activity.