Calls & Analytics

Monitor live conversations, review historical logs, and track agent performance metrics.

Live Calls

The dashboard provides a real-time feed of active calls. You can see the caller's phone number, the duration of the call, and a live transcription of the conversation as it happens. This is invaluable for QA teams ensuring new agents are handling traffic correctly.

Call History & Logs

Every completed call is permanently logged in your dashboard. Selecting a specific call provides:

Audio Recording: High-quality playback of the entire conversation.
Full Transcript: A speaker-diarized text log (AI vs. User).
Metadata: Call duration, latency metrics, and timestamp.

Performance Metrics

The Analytics tab provides a high-level view of your AI's impact over time.

Agent Success Rate

The percentage of calls where the agent successfully achieved its objective without human intervention.

Lead Conversion

For sales agents, this tracks how many raw inquiries resulted in a qualified lead synced to your CRM.

Appointment Statistics

The total number of meetings booked by the AI on your calendar.

Average Duration

Helps identify if callers are getting stuck in loops or resolving issues quickly.

Pro Tip: Use the "Export" button in the Call History view to download a CSV of your call logs for external reporting in tools like Tableau or PowerBI.