Organization Dashboard
Your central hub for managing your AI agents, viewing analytics, and configuring your workspace.
Dashboard Modules
1. Active Agents
View the status of all your deployed voice agents. You can see their current call volume, average handling time, and active status.
- Pause/Resume: Temporarily stop an agent from taking calls if your human team is overwhelmed or if a system goes down.
- Agent Settings: View the specific phone numbers assigned to each agent.
2. Live Calls & Transcripts
Monitor conversations as they happen in real-time or review historical call logs.
- Audio Recordings: Play back the full audio of any completed call.
- Transcripts: Read the text version of the conversation with speaker diarization (User vs. Agent).
- Dispositions: See the AI's automatically generated call summary and outcome tag (e.g., "Lead Qualified", "Left Voicemail").
3. Knowledge Base
Manage the proprietary data your agents use to answer questions.
- Upload Files: Add PDFs, Word documents, or text files containing product info or FAQs.
- Sync Status: Check if a recently uploaded document has been fully vectorized and is ready for the agent to use.
4. Settings & Billing
Manage your organization's administrative details.
- Team Members: Invite colleagues and assign them Admin, Manager, or Viewer roles.
- Billing: Add credit cards, view current Voice Minute usage, and download past invoices.
- API Keys: Generate secure tokens for custom integrations.